Refund policy

At openroomjewelry, we want every client to feel valued and supported. Because our pieces include personal-use body jewelry, earrings, and delicate accessories, we do not accept returns or exchanges on any purchases.

We set a 7-day time frame simply for you to check your items upon arrival or purchase to ensure everything is in good condition. However, we truly care about your experience with us, and we are always here for you whenever you need help or have any questions about your products, even long after those 7 days have passed.

How We Can Assist You Within Your 7-Day Check Window

If you inspect your items and find any issues within 7 days of receiving your online order or visiting our Causeway Bay Store, our team is ready to help with:

• Fit & Adjustments: Guidance on sizing, fitting questions, or minor adjustments.

• Repairs & Solutions: If an item arrived damaged or defective, we will gladly review the situation and provide a replacement, repair, or the best possible solution to care for you and your piece.

How to Reach Us

Whenever you need to reach out—whether within the 7-day window or anytime afterward—please get in touch with us directly:

• Instagram DM: @openroomjewelry

• Email: openroomjewelry@gmail.com
  of what you need help with, and clear photos if something arrived damaged.