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Privacy policy

Last updated: November 14, 2026

openroomjewelry ("we", "us", or "our") operates this store, website, and our physical boutique located in Causeway Bay, Hong Kong, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services"). openroomjewelry is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or transaction using the Services, visit our boutique, or otherwise communicate with us, in compliance with the Personal Data (Privacy) Ordinance (PDPO, Cap. 486) of Hong Kong. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services or shopping with us, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact details: Your name, address, billing address, shipping address (including Hong Kong residential addresses or SF Express locker codes), phone number, and email address.

  • Financial information: Credit card, debit card, and financial account numbers, payment card information, transaction details, and payment confirmations processed via secure third-party payment gateways (such as Stripe, PayMe, KPay, etc.).

  • Account information: Your username, password, security questions, preferences, and settings.

  • Transaction information: The items you view, put in your cart, add to your wishlist, purchase, or inquire about, as well as your past orders and support history.

  • Communications: Information you include when communicating with us via email, Instagram DM (@openroomjewelry), or in person at our Causeway Bay boutique.

  • Device & Usage information: Information about your device, browser, network connection, IP address, and how you interact with our website collected via Shopify cookies and analytics tools.

Personal Information Sources

We collect personal information from the following sources:

  • Directly from you: When you create an account, visit our website or Causeway Bay store, make a purchase, or communicate with us.

  • Automatically through the Services: From your device when you visit our website through cookies and similar technologies.

  • From our service providers: Such as Shopify, which powers our store infrastructure, and payment/logistics partners.

How We Use Your Personal Information

We use your personal information for purposes directly related to running openroomjewelry, including:

  • Providing and Improving the Services: To process your payments, fulfill your online and in-store orders, manage your account, arrange for local shipping or SF Express delivery, and tailor your shopping experience.

  • Marketing and Communications: To send promotional updates, new collection drops, or special offers (only if you have opted in, with the option to unsubscribe at any time).

  • Security and Fraud Prevention: To authenticate your account, ensure secure transactions, and protect our store and customers against fraudulent or malicious activity.

  • Customer Support: To respond to your inquiries, assist with product questions or fittings, and maintain our business relationship with you.

  • Legal Obligations: To comply with applicable Hong Kong laws, accounting requirements, and valid legal processes.

How We Disclose Personal Information

We do not sell, trade, or rent your personal information. We may disclose your personal information to third parties only for legitimate business purposes, including:

  • With Shopify: Our e-commerce platform host, which processes data globally to run our storefront.

  • Logistics & Delivery Partners: Local couriers and SF Express to ensure your packages are delivered accurately across Hong Kong or internationally.

  • Payment Processors: Secure payment gateways to process your transactions safely.

  • Legal & Compliance: When required by law, subpoena, or government authorities in Hong Kong to protect our rights or enforce our terms.

Security and Retention of Your Information

We take reasonable technical and administrative precautions to protect your personal information against unauthorized or accidental access, processing, loss, or use. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, tax, and accounting obligations.

Your Rights and Choices

Depending on where you reside—including under the Hong Kong Personal Data (Privacy) Ordinance—you have rights regarding your personal information:

  • Right to Access and Correction: You have the right to request access to or correction of your personal information held by us.

  • Marketing Opt-Out: You can opt out of promotional emails at any time by clicking the "Unsubscribe" link in our emails.

  • Global Privacy Control: If you visit our website with a GPC opt-out preference signal enabled, we respect it as required by law.

International Transfers

Because our store is hosted on Shopify, your personal information may be transferred, stored, and processed outside Hong Kong (such as on servers managed by Shopify and its service providers in other countries).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or operational, legal, or regulatory reasons. The updated policy will be posted on this website with a revised "Last updated" date.

Contact

If you have any questions about our privacy practices, wish to exercise your data access or correction rights, or want to make a request regarding your personal information, please contact us at:

  • Email: openroomjewelry@gmail.com

  • Instagram DM: @openroomjewelry